Overseas Shipping

To our wonderful EU / NI Customers,

On December 13th 2024, the EU will introduce the GPSR (General Product Safety Regulation)

This advice has been vague and unclear regarding these new terms & conditions and is set to cause issues for small businesses who send their goods to the EU and Northern Ireland.

The new regulation requires all businesses to have a representative ('RESPONSIBLE PERSON') within the EU who acts on their behalf regarding product safety.

This is an extremely costly process and will take time to put into place.

The fees for employing someone far outweighs the cost of the orders so it’s just not viable for small businesses, rather it seems to be designed for large companies who ship large quantities where these costs are less noticeable.

Until a workable solution is found that is within the new regulations AND affordable to our small business, we are afraid that we will need to make some changes to our delivery options for the foreseeable future.

Due to this, we have had made the difficult decision to temporarily stop accepting online orders from the EU and NORTHERN IRELAND

Please rest assured that we are working hard to be able to find a suitable and affordable option that will allow us to restart sending orders to the EU AND NI

We are so sorry to our amazing customers who are disappointed by this news.

Please note: UK & non-EU orders will not be impacted and we will not change the delivery options currently available to you.

Thanks so much for reading.

Susie and Jon xx

REALLY IMPORTANT PLEASE READ: We have researched the current prices through Royal Mail and Parcel2go,
and unfortunately the costs are really high and difficult to estimate due to the weight of items.
We are not adding costs to the tariffs we have set out and in any situation where the actual cost of sending your order costs less than we have charged you, we WILL REFUND you the difference.

FAQ

Do I pay any customs Charges ?
Generally items sent to the US / CANADA and other worldwide destinations have not been asked to pay customs fees if the values of their orders are low (below $800 US), but this varies from country to country, so please google search customs fees from UK to your country to establish any costs you may incur

We send our items DDU
Delivered Duty Unpaid or DDU, is an agreement that states that the seller will claim all responsibility and risks involved in delivering goods to a destination.
After the goods arrive, the buyer becomes responsible for paying import duties and further transport costs.
Please note that most of this applies to the EU countries and shipping to the US or Canada does not generally attract any additional fees

If you choose not to pay to have your parcel released, it will be returned to us, and we will then contact you to arrange the next steps once it arrives safely back with us, but please know that we are not obliged to refund the order in this event and any refunds agreed are only processed once the parcels have arrived safely back with us.
Your refund will only be partial as we are not liable to pay the outwards shipping costs as this has been spent by us, and we may incur return customs fees which will be deducted from your refund, so please consider paying the customs fees to have your parcel delivered as this is often less than the refund deductions

How long will it take to arrive ?
We will use the best service available depending on the destination, weight of the goods, and we will decide whether it's beneficial to both parties to split the order into multiple parcels.
The timescales for delivery is usually within a few days worldwide, but we cannot estimate it as parcels may be held at customs for checking and these delays are out of our control.
All orders will be sent tracked, and the tracking information will be emailed to you, so we do please urge you to track your parcels to ensure you do not miss any vital instructions that may help with your safe delivery.
The timescales on the website homepage relate to the time it takes from you ordering to dispatch, and does not include the shipping time.

International services | Royal Mail

Send a Parcel | Parcel Delivery Quote | Courier Quotes | Parcel2Go

(The links above are our Royal mail service and Parcel2Go which we will use in most orders, so you can use their price guide to see the current charges and compare against our rates)
Please see note above where we have acknowledged that our postage prices are estimated as it depends on the weight of your overall order, so any overpayment you make in the postage cost will be refunded for you)

As an estimate : A £20 order often weighs approx 2 Kilos
A £50 order, approx 5 Kilos, and a £100 order may weigh approx 20 Kilos