F A Q

How long will my order take to arrive? :
Orders will be dispatched between the days stated on the top of the homepage, but please allow a little longer during busier periods like Christmas and Summer holidays where we are at our busiest. 
The times apply from the day that payment clears. 
We can't give delivery dates as Royal Mail's estimated arrival times do vary. 
If you order after 3pm, your order will be treated as though ordered the following morning. 
Please ensure you have provided the correct address and contact details as this will prevent us being able to fulfil your order within those times. We will contact you in this case, so please check your spam folders if you have not received an email from us. 

Can I add items to an existing order? :
Yes of course. If you have an order awaiting dispatch, we can add items. 
Simply select the ADD TO EXISTING ORDER option when selecting postage options during checkout 
Use the notes to seller box in the basket page to tell us your original order number 
It will charge a small £1 add on fee for add on orders up to £50 and just £3 for orders over £50 
PLEASE NOTE: This is simply to cover the extra postage costs due to heavier parcels or extra parcels needed to send your order. 
We no longer refund postage on combined orders now, this is our new method making it easier for you 
If your add on order is sizable, we may just need to hold your first order back by a day or more to ensure it all is able to be shipped together.
Please be aware of how close your first order is to being due for dispatch and keep this in mind when doing an add on order (this info is on the top of this page) 
If you use this ADD ON postage option without having an existing order, or place small orders, then do an add on to create a smaller postage total, your order will be either cancelled and refunded, or we will invoice you the correct postage amount and hold your order back until paid. 
Please note : We reserve the right to deduct our non refundable merchant fees when doing such refunds

What packaging do you use? :
We are big advocates of recycling, and while in most cases, new boxes will be used (and we hope you use them again), there will be times that boxes will have been used before.
Whatever suits the needs of your products to ensure they reach you safely.
There is nothing more frustrating than receiving your items snapped, so rest assured we take great care when packing.
We rarely use bubble wrap and the packing peanuts we use are bio degradable and made from natural corn starch ingredients.
So they are compostable and dissolve in water and perfectly safe to be used in play with children. 
No polystyrene is used here, and we only use poly bags and shrink wrap where necessary to hold loose items in place

Who do you use to send parcels? :
In most cases, and certainly for parcels up to 2 kilos, we will most likely use Royal Mail.
We may send your order in multiple parcels, so please look out for the labels informing you of this, and don't panic if your parcels do not arrive together. They can get separated at the sorting office and will likely arrive soon after. 
Really large orders (usually £150 or more are sent with Parcelforce)

Can I order something I can't see on your site? : 
Absolutely yes !
Please contact us if there is something you would like to order. Or search 'custom' in the search box to find listings where you can order direct without the need to get in touch.
If you have a bespoke piece that requires a fair bit of designing from us, we will be able to send you preview images of it, so you can visualise what you will be getting.
Of course, anything not on our site, we will do our best to give you a competitive quote. We may need a little longer than the displayed dispatched times.

Can I get a discount?:
We have a trade discount code on ALL orders over £100 (excluding post) This is available to all our customers. 
The code is trade10 and will deduct 10% off your total. 
We will introduce other codes and offers throughout the year, so please follow us on Social media for updates.

What if my item is damaged or items missing?: 
We kindly request that all orders are checked within a maximum of 2-3 days of being received and any damaged or missing items reported to us within that timescale so we are able to sort out a replacement for you.
Any damages or missing items reported later than this unfortunately may not be automatically replaced free of charge as breakages and losses could have occurred during your possession.
We kindly ask for photos of the damaged items, and of the damaged packaging, so we are able to claim with the couriers. 
Unfortunately this can happen despite how well packaged and labelled our boxes are. If items do arrive damaged, please email us within 2-3 days of delivery with clear photos of the damage and the damaged packaging if applicable. We will usually send a replacement without the need to return items, but this is discretionary, and we may request the items back before exchanging, depending on the value, level of damage and circumstances. We will send you a returns label and once the items are back with us, we will send out the replacement items. 

What paint do I use and how can I make the items child safe? :
We get asked this a lot, and after having run a painted business for several years, I have tried and tested many items. 
I recommend Acrylic paints. We do have a range of them here. 
Lighter colours like yellow and orange benefit from a coat of white acrylic paint first to help make the finish more vibrant. 
Our products are craft or educational unfinished and unpainted items to be used in educational settings and therefore are not all tested to toy standards.
Anything that is on our website that is required to be is tested. 
We have provided all the certificates and data safety information on the materials we use in our downloads tab, so please feel free to use those to aid you if you are planning to test your finished products to resell as toys or items with play value.
If you buy our products to sell on, you will need to obtain your own testing for them once painted and sealed. 
We recommend MDF sealers like Toy safe Rustoleum Clear seal and Chestnut Acrylic Sealer Spray (purple aerosol 400ml)
This helps prevent the items from chipping and keeps the colours fresh looking 
Add detail to your items with Posca or any branded acrylic paint markers 
Why not join our Facebook group page where you chat to many of our customers that know far more than we do with regards to child proofing, UKCA testing and more. 
The group is called PERRYS CUSTOMER CREATIONS. 

What is MDF? :
Medium-density fibreboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, often in a defibrator, combining it with wax and a resin binder, and forming it into panels by applying high temperature and pressure.
All information on the MDF we use and paints we sell is in the resources and download section of the website. 
We use top grade Moisture Resistant MDF, which is dense and incredibly smooth at the edges for painting. 
Please note that MDF is not pure wood, so cannot be soaked in water
It has a green core, and is an excellent quality MDF, literally the best you can use on our kind of products
Please visit our resources and download section for full information and handy PDF's and safety certificates.
We use Laser grade thinner MDF for our laser cut items, which is lower in resin and formaldehyde, and perfectly safe for use in educational resources.  

I'm a School, Can I buy now, pay later and can I order via email or phone? : 
No, unfortunately this is not a service we provide.
All orders do need to be placed via the website only, to ensure no misunderstandings for sizes, thicknesses, quantities and wrong products are made. (as many of our items are similar)
We have to cut all our items to order, and due to them all being cut, and hand sanded, we cannot send these items without first being paid for. We do not accept purchase orders.
Please place your order, and if you need an invoice, please mention this in the comments box when you checkout and I will put on in your parcel, or email it to you if you need it straight away.
We are not currently VAT registered so we cannot provide a VAT invoice
If you do not have a payment card, please simply select Offline payment during checkout and we will send you an invoice with our Bank Details to make a BACs payment - The turnaround time estimated on the homepage only applies from when the payment has cleared. 

Can I collect my order? : 
Yes of course.
We have disabled the collection option in the checkout due to often being misused, so we do now kindly ask you to order as normal, paying the postage required when you checkout.
But in the NOTES TO SELLER please inform us that you wish to collect and I will email you with our collection address and times and an estimated collection date (A precise one will be emailed when it's ready for collection)
Then once you have collected your order, we will refund the postage in full back to your original payment method

What are your Standard UK Delivery costs? : 
Our parcels are all sent using the fastest delivery service available (Royal Mail 24, DPD Next day, Parcelforce24 and any other 24 hour service depending on your parcel) 
Order total:
                    £1 - £8.00            :  £2.75
                   £8.01 - £50.00      :  £4.99
                   £50.01 - £75.00    :  £7.95
                   £75.01 - £100.00  :  £10.50
                   £100 - £200         :  £12.00
                   £200 - £300         :  £20.00 
                   £300 Plus             : Free Post

(use code freepost for orders over £100) - Cannot be used alongside other codes
As always, please see the turnaround times at the top of the page

Please note these are UK shipping costs. Please, if ordering from overseas, see your shipping costs on your cart page when you have added your items

Postage overseas :
We do ship overseas again, please read the full info on this page 
Overseas Shipping Info | Perrys Woodcraft